Why 24/7 support is essential to automated poultry production
Hear from Vincent Fevrier, Vice President of Sales and Marketing for EMEAO at TARGAN.
In an industry where every minute counts, the future is increasingly being shaped by real‑time insight, predictive support, and automation that never sleeps. As poultry producers worldwide replace manual processes with intelligent systems, pairing advanced technology with a resilient, responsive service model is essential to unlocking their full value.
The real value of automated solutions goes beyond installing machines. Building an ecosystem where global support and data-driven decision-making work in synchronicity across time zones is what keeps hatcheries running at peak performance while minimizing downtime.
Around the clock support
TARGAN’s approach has always been rooted in the principle that technology only matters if it performs flawlessly in the real world.
This model begins with a distributed team of technicians and engineers located in the US, Europe, and Asia, all connected through a unified monitoring platform. This team oversees every installation, analyzing live data streams and maintaining constant contact with local field teams.
TARGAN’s hybrid service structure – the 24/7 support network - blends remote expertise with on-site response, offering hatcheries a safety net that operates around the clock, whether the customer is based in Peru, Poland, or Pennsylvania.
Stories from the Hatchery
Several examples show how this model works in practice, and the value offered by TARGAN’s partnerships that run parallel with the technology itself.
One hatchery in Italy recently experiences the benefits of TARGAN’s proactive monitoring before their production day had even begun.
“We arrived in the morning for production – it was 6am. Before we started, we got a call telling us to do some setting change because the machine was not ready. As soon as we did that, the machine worked perfectly during the day. That was amazing.”
A similar situation unfolded in Spain, where remote monitoring detected an issue before hatchery staff even stepped through the door. As Vincent explains:
“Our remote team saw that there was a power jump in the hatchery. On Monday morning, when the hatchery workers arrived, they were surprised to see local technicians arriving at the same time to resolve the issue. They could start production on time.”
These examples underscore the value of TARGAN’s 24/7 support network and serve as a reminder that automation alone isn’t enough. What matters is automation supported by a global, proactive service model that prevents downtime before it begins.
Data as the foundation for performance
WingScan, TARGAN’s automated chick sexing system, is supported by a suite of dashboards and monitoring tools designed for both hatchery managers and TARGAN’s support network team.
Hatchery managers can access production data via desktop or mobile app, including throughput, sexing results, and daily performance. Remote technicians see deeper machine‑level diagnostics.
“They will see the motor amps, they will see the temperature, they will see the speed of a belt, and they can detect if the quality of the chicks is not ideal for the performance of a machine.”
This dual‑layer visibility enables TARGAN to link machine performance directly to chick quality and incubation outcomes. It’s a shift from reactive troubleshooting to predictive optimization, helping hatcheries to understand now just what happened, but also why it happened. In an industry where small variations can have large downstream effects, this level of insight is becoming indispensable.
The growth of automation
The adoption curve for automation is steepening. TARGAN introduced WingScan at the end of 2023, and demand continues to scale. As Vincent explains:
“This year we’re going to more than double the number of systems installed in Europe. We are installing mainly in Italy, Spain, Poland, and France.”
These are markets where sexing is already widely practiced, and hatcheries are readily transitioning from manual to automated processes.
“For hatcheries, the benefit is to address labor challenges, increase the quality of sexing, and address welfare issues.”
WingScan’s growth reflects the industry’s movement toward a model where reliability is engineered, support is continuous, and performance is predictable. Within this landscape, TARGAN’s combination of innovation, global monitoring, and proactive service is setting a new benchmark for what modern hatchery automation can deliver.